Bay Benefits SEND Local Offer
Bay Benefits is a sevice offered by Carers Aid Torbay to unpaid carers and their families. Their entitlements advisor will work through the benefits process with unpaid carers.
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Bay Benefits is a sevice offered by Carers Aid Torbay to unpaid carers and their families. Their entitlements advisor will work through the benefits process with unpaid carers.
Bay Benefits is a sevice offered by Carers Aid Torbay to unpaid carers and their families. Their entitlements advisor will work through the benefits process with unpaid carers.
The service aims to support unpaid carers to fill in benefits forms such as:
If applications for benefits are turned down, they can also help guide you through the appeal process.
Call the Bay Benefits line to arrange an appointment with an entitlement adviser.
A referral form is also available from the website.
The service gets very busy so please contact them for an appointment in good time. If you leave it to the last minute they may not be able to support you.
Tuesday and Thursday, 9am to 3.30pm.
Torbay.
Phone: 07530 790354
Address: Carers Aid Torbay, The Olive Carers Centre, St Edmunds, Victoria Park Road, Torquay TQ1 3QH
Website: Bay Benefits
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Carers Aid Torbay provides free practical and emotional support for unpaid Carers in Torbay. Support includes advocacy, wellbeing checks, action planning, information, training and help to access services.
Carers Aid Torbay provides free practical and emotional support for unpaid Carers in Torbay. Support includes advocacy, wellbeing checks, action planning, information, training and help to access services.
Carers Aid Torbay helps unpaid Carers manage the pressures of their caring role.
The Enabling Service listens to Carers’ concerns and helps them decide what support they need. Staff can agree an action plan and help carers move forward at their own pace.
Support can include:
The service supports unpaid Carers who live in Torbay.
Carers can contact Carers Aid Torbay directly or download a referral form from their website.
The Enabling Service is open:
Opening times may change. Contact the service before visiting.
Torbay.
Free.
Phone: 01803 323510
Address: Carers Aid Torbay, The Olive Carers Centre, St Edmunds, Victoria Park Road, Torquay TQ1 3QH
Website: Carers Aid Torbay
Devon in Sight provides free support for anyone affected by sight loss across Devon. It helps people access advice, equipment, training and wellbeing support. The service also supports families, friends and carers.
Devon in Sight provides free support for anyone affected by sight loss across Devon. It helps people access advice, equipment, training and wellbeing support. The service also supports families, friends and carers.
Devon in Sight provides free support for anyone affected by sight loss across Devon. It helps people access advice, equipment, training and wellbeing support. The service also supports families, friends and carers.
Devon in Sight supports people who are blind or partially sighted. It also supports their families, friends and carers.
Support includes:
People of all ages affected by sight loss.
The service also supports family members, friends and carers.
The service supports anyone affected by sight loss across Devon.
Contact Devon in Sight by phone, email, WhatsApp or through its online contact form.
The helpline is open Monday to Friday, 8am to 2pm.
Opening hours may change.
Devon.
Support and guidance are free. Some events and services may have separate arrangements. Ask Devon in Sight for details.
Email: info@devoninsight.org.uk
Phone: 01392 876666
Address: Devon in Sight, Splatford Barton, Kennford, Exeter EX6 7XY
Website: Devon in Sight
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Dimensions for Autism (DFA) is a not-for-profit organisation run by and for autistic adults in Devon. It provides peer support, information, social groups and online communities to help autistic adults connect with others, share experiences and build supportive networks.
Dimensions for Autism (DFA) is a not-for-profit organisation run by and for autistic adults in Devon. It provides peer support, information, social groups and online communities to help autistic adults connect with others, share experiences and build supportive networks.
Dimensions for Autism offers:
The organisation provides opportunities to meet other autistic adults, reduce isolation and share experiences in a supportive environment.
Adults aged 18 and over.
Open to autistic adults living in Devon.
Visit the website to find information about local groups, events and support opportunities.
Devon.
There is no charge to attend Dimensions for Autism groups.
For some venue-based meetings, voluntary contributions are welcomed to help cover venue and refreshment costs.
Email: trishdarke.dimensionsforautism@gmail.com
Facebook: Dimensions for Autism | Facebook
Online group chat using the Discord platform
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Our Family Help service is available to children and their families and is made up of two types of services that combine to form Torbay’s Early Help offer. These are universal services and targeted services.
Our Family Help service is available to children and their families and is made up of two types of services that combine to form Torbay’s Early Help offer. These are universal services and targeted services.
Register and complete an Early Help assessment on the children’s portal
Our Family Help universal offer covers an range of services which are available to all children and families.
Visit the family help topic for more information and contact details.
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The Family Intervention Team offer focused family support to families with complex needs through targeted support. We work flexibly and creatively with parents and their children in their homes and in groups, to increase the skills, confidence and abilities of all family members to live their daily lives in a positive and safe way.
The Family Intervention Team offer focused family support to families with complex needs through targeted support. We work flexibly and creatively with parents and their children in their homes and in groups, to increase the skills, confidence and abilities of all family members to live their daily lives in a positive and safe way.
A FIT worker will meet with you and your family to understand:
FIT workers will listen to all members of the family to make sure that everyone has a voice.
Email: earlyhelp@torbay.gov.uk
Phone: 01803 208100
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Healthwatch Torbay is an independent champion for people who use health and social care services. It gathers local experiences and uses them to help improve services. It also provides information about accessing local support.
Healthwatch Torbay is an independent champion for people who use health and social care services. It gathers local experiences and uses them to help improve services. It also provides information about accessing local support.
Their work covers all areas of health and adult social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more.
Healthwatch Torbay listens to people’s experiences of health and social care services. People can share positive experiences or explain what could improve. They use this information to identify common issues and areas for improvement. It shares findings with organisations that plan and provide local services.
Healthwatch also:
People can share their own experience or provide feedback for someone else. They should have permission before sharing identifiable information about another person.
People of all ages who use health and social care services in Torbay.
Parents, carers, relatives and advocates can also share feedback.
Open to anyone who wants to share an experience of a health or social care service in Torbay.
Contact Healthwatch Torbay by phone or email.
People can also:
People can share feedback without giving their full name or contact details.
The freephone line is open Monday to Thursday, 10am to 4pm.
Torbay, including Torquay, Paignton and Brixham.
Free.
Email: info@hwdpt.org
Freephone: 0800 520 0640
Address: Freepost-RTCG-TRXX-ZZKJ, Paignton Library and Information Centre, Great Western Road, Paignton TQ4 5AG
Website: Healthwatch Torbay
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SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
We are a small, independent, passionate group of volunteers, dedicated to listening and responding positively to the views of parents and carers of SEND children and young people. Our aim is to make life just that little bit easier by providing mutual support and exchanging information through to influencing policy and practice. We receive an annual grant from the Department for Education, to strengthen and sustain parent carer participation.
SEND Family Voice Torbay work with Torbay Council, the local NHS and other partners to help bring about improvements in SEND services and say hearing from local families vital.
We want to listen to and respond to the needs of parents for our SEND children and young people helping them access services and co-produce a positive change in the planning, commissioning, delivery and review of services. Championing the voice of parents and carers and ensure that the voice of lived experience is heard at every level. This means your voice!
We aim to use our collective voice for change by working co-productively with Torbay Council and other agencies to improve communication and remove barriers for the benefit of SEND families in Torbay. We are welcoming being part of the National Network of Parent Carer Forums, which brings together over 150 parent carer forums in England. Together, these local forums reach over 80,000 families.
Facebook: SEND Family Voice Torbay | Paignton | Facebook
Email: admin@familyvoicetorbay.onmicrosoft.com
Website: Family Voice Torbay
Office: Parkfield House, Paignton.
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Unpaid Carers can get free advice and support through their GP surgery and Torbay Carers Service. Support can include health and wellbeing checks, practical advice, emotional support, training, carers’ groups and help planning for emergencies.
Unpaid Carers can get free advice and support through their GP surgery and Torbay Carers Service. Support can include health and wellbeing checks, practical advice, emotional support, training, carers’ groups and help planning for emergencies.
An unpaid Carer supports a relative, friend or neighbour who could not manage without their help.
This support may include:
Carer Support Workers work with GP surgeries across Torbay. They can discuss how caring affects the Carer’s health, wellbeing and daily life.
Support may include:
The service supports unpaid Carers who care for someone living in Torbay.
Contact the Carer Support Worker at your GP surgery. See their contact list for details and opening times
Carers can also contact Signposts for Carers. The service provides confidential information, advice and help to find suitable support.
The Signposts for Carers advice line is open Monday to Friday, 9am to 5pm.
Carer Support Worker availability varies between GP surgeries.
Torbay.
Free.
Signposts for Carers
Email: signposts@nhs.net
Phone:
Address: Torbay Carers Service, Paignton Library, Paignton TQ4 5AG
Website: https://www.torbayandsouthdevon.nhs.uk/services/carers-service/
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The Supporting Families Programme is a Government funded initiative that has been running since 2015.
The Supporting Families Programme is a Government funded initiative that has been running since 2015.
When families experience a lot of challenges all at once these can be the most difficult times for them. The Supporting Families programme is aimed at working with families at these times by providing targeted interventions for families with complex problems. These problems might include the following:-
The four key principles of Supporting Families is helping you at the earliest possible time you experience a problem, working with your whole family, working with other agencies in partnership who can provide different types of support to you, and ensuring we make a real difference to you and your children.
The Supporting Families programme in Torbay is delivered via the Early Help Partnership. For more information click on the link, speak to a Family Hub worker or contact us by clicking here.
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Torbay Community Helpline connects people with advice, practical help and community services. Support includes financial advice, food support, mental health support and befriending. People can also contact the helpline to offer help or refer someone who needs support.
Torbay Community Helpline connects people with advice, practical help and community services. Support includes financial advice, food support, mental health support and befriending. People can also contact the helpline to offer help or refer someone who needs support.
Torbay Community Helpline helps people find support when they do not know which service to contact.
The helpline works with voluntary, community and public services across Torbay. Its team connects people with suitable support.
Support may include:
The helpline also works with Adult Social Care and Torbay Hospital. This includes connecting people with community support following a hospital stay.
People can contact the helpline for themselves or refer someone else who needs help. They can also contact the team if they want to volunteer.
People of all ages living in Torbay.
Parents, carers, relatives and professionals can also contact the helpline about someone who needs support.
The helpline supports people living in Torbay.
People do not need to know which organisation or service they need before contacting the team.
Call the helpline or complete the form on their website.
People can contact the helpline for themselves or refer someone who needs support.
The main phone line is open:
Opening hours may change during Christmas and New Year.
Torbay.
Phone: 01803 446022
Website: Torbay Community Helpline
Facebook: @torbaycommunityhelpline
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Torbay Mencap supports people with learning disabilities, their families and carers. The charity provides information, activities, social opportunities and advocacy. People can join as members or support its work as a Torbay Mencap Champion.
Torbay Mencap supports people with learning disabilities, their families and carers. The charity provides information, activities, social opportunities and advocacy. People can join as members or support its work as a Torbay Mencap Champion.
Torbay Mencap is a local registered charity. It has supported the Torbay community for nearly 70 years.
The charity supports:
Support can include:
The membership form includes options for people who attend:
Contact Torbay Mencap to check whether its activities suit the person’s age and needs.
Membership is available to:
Complete the online membership form to join Torbay Mencap.
Parents, carers and Torbay Mencap Champions can also apply.
Use the website contact form for questions about membership, activities or support.
Torbay.
Address: Torbay Mencap, South Lodge, Huxtable Hill, Torquay TQ2 6RN
Website: Torbay Mencap
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Explore what financial support you can get through welfare benefits and grants based on your circumstances.
Explore what financial support you can get through welfare benefits and grants based on your circumstances.
Turn2us is a national charity providing practical help to people who are struggling financially.
Lots of people care or support their relatives or friends. They may help with shopping or meals, attending appointments with them, or just making sure that they are alright. They may not see themselves as a carer or know about the support available to them.
Lots of people care or support their relatives or friends. They may help with shopping or meals, attending appointments with them, or just making sure that they are alright. They may not see themselves as a carer or know about the support available to them.
Being a carer is really important and we want to help them, and the people they care for. Our commitment to this is in our carers policy, and in our action plan which will help us to achieve this.
Torbay Carers Service – Torbay and South Devon NHS FT
Contact us to see how we can support you in your caring role.
We offer:
For more details, ask your Carer Support Worker, call 01803 66 66 20, or email signposts@nhs.net
Ask us about a free Carer’s Passport
Torbay Carers Service
Torbay and South Devon NHS Foundation Trust
Paignton Library
Paignton
TQ4 5AG
Website: Torbay Carers Service – Torbay and South Devon NHS FT
Provides social support and access to information and guidance for parents and carers of young people who have a recognised disability, additional need or are awaiting diagnosis.
Provides social support and access to information and guidance for parents and carers of young people who have a recognised disability, additional need or are awaiting diagnosis.
07796470009
https://tissuesandissues.org/
https://www.facebook.com/groups/1998466853749511/
tissuesandissues@outlook.com
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
Working across education, health and social care our officers provide confidential and impartial advice, as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
SENDIASS Torbay supports parents through a range of ways including phone or email contact and face to face meetings. We have recently started running coffee mornings for Parents to be able to share thier experience and learning with each other and gain new information from us and other professional invited speakers. (Please see the flyer, attached within the downloads section on the right hand side of this webpage, for more information including dates, times and venues)
We also provide a signposting service to direct parents and carers towards the organisations that is best suited to help them, ensuring that they are empowered to make informed decisions about their child’s future.
SENDIASS Torbay can support parents and carers and children or young people in any of the following areas:
We can provide advice on
Any service provided by SENDIASS ensures complete confidentiality for each individual case, we only take direct referrals from parents/carers & children/young people, or from a professional on thier behalf. We only make contact with a parent/carer or child/young person if it has been agreed that we can do so, and we have a dedicated confidential enquiry line. We can and will liase with other professionals on your behalf, with prior written consent. Contact us to find out more about how you can get involved.
Phone: 01803 207884 (inquiry line open 10am – 2pm Mon – Fri and 24 hour answerphone facility)
Email: sendiass@torbay.gov.uk
Sendiass Torbay | Torquay | Facebook
Website: Sendiass Torbay | Torbay
The EYAT for Inclusion supports all Early Years practitioners and setting Special Educational Needs Co-ordinators (SENCOs) working with children with special educational needs and/or disabilities in private, voluntary and independent Early Years settings in Torbay.

The EYAT for Inclusion supports all Early Years practitioners and setting Special Educational Needs Co-ordinators (SENCOs) working with children with special educational needs and/or disabilities in private, voluntary and independent Early Years settings in Torbay.
Inclusion support takes the form of training, advice and guidance around individual children’s needs and the early years setting’s inclusive practices.

We are a specialist service that supports both the Local Authority (LA) and schools to understand and increase the educational achievement of all children and young people within Torbay.
We are a specialist service that supports both the Local Authority (LA) and schools to understand and increase the educational achievement of all children and young people within Torbay.
We have a team that includes fully qualified Educational Psychologists, Trainee Educational Psychologists and interns, who are psychology undergraduates gaining work experience within the service.
We carry out Statutory and core work as directed and paid for by the LA:
We also carry out other tasks as directed and paid for by schools or others as traded services:
You may also wish to see Resources produced by Torbay Educational Psychology to support schools.
We operate through a consultation model of service delivery. A consultation meeting is a problem-solving meeting which values the knowledge and skills of everyone present. These are also the people that know the child well. Through this meeting the child’s strengths are celebrated, concerns are shared and plans to promote the best way forward are devised. Actions are agreed by everyone to create a positive change.
This means that after initial discussions with parents/teachers and possible assessment work with a child any interventions/recommended courses of action are usually undertaken, not by us, but by someone close to the child such as the child’s teacher, a member of the school support staff or the parents.
For more information please see Traded Services Brochure, also embeded at the bottom of this webpage.
Every school has the support of an Educational Psychologist, who is a specialist on how children and young people develop and learn. Schools have to buy this service to meet their responsibilities. As schools are free to choose how they spend their budgets to best effect we do not necessarily provide the same range of services to all schools as it depends on what they included in their contract with our service.
We work with schools and provide them with support, advice and training.
We also assess the needs of children who may be having difficulty with their learning and development. Advice is offered to the parents, pre-school, school and the Local Authority about a child’s special educational needs and ways in which to help them. Only our statutory and core work is directed by the Local authority rather than bought in by schools.
If parents are concerned that their child may have special educational needs they should speak first to the Special Educational Needs Co-ordinator (SENCo) at the pre-school or school setting. They will be able to intervene and monitor progress. If the difficulties persist the SENCo, with parental agreement, will ask for further advice from the Educational Psychology Service.
When Children are under 5 years old the pre-school SENCo can also ask advice from the Early Years Inclusion Service. If your child is very young and you are worried about their development, a discussion with your allocated Health Visitor or Doctor would also be advisable.
From September 2006 the training route for those wishing to become an Educational Psychologist changed from a one year masters program to a three year doctoral training course, with a two year in-service placement.
Entrants to the new Educational Psychology PhD training course require a BPS accredited Psychology degree (usually a 1st or 2:1) and 1-2 years experience of working with children and young people.
For more information contact:
We are often contacted by and encourage people wishing to gain experience in this field to contact us. However, for practical reasons as well as those of confidentiality we are only able to offer a very small number of work experience placements each year.
Qualified Habilitation Specialist who works with children and young people (0-18 years) with a visual impairment. They can help your child develop a broad range of skills, including early years development, independent life skills and moving around (orientation & mobility). They assess all of your child's needs and deliver a holistic program to cater to them. They will often work closely with other professionals, as well as you as the parents, to ensure your child receives the right support across the board. They offer support in the home, nursery, school, college and in the local community and they will often work closely with your child's QTVI to support their key transitions into and through education.
Qualified Habilitation Specialist who works with children and young people (0-18 years) with a visual impairment. They can help your child develop a broad range of skills, including early years development, independent life skills and moving around (orientation & mobility). They assess all of your child’s needs and deliver a holistic program to cater to them. They will often work closely with other professionals, as well as you as the parents, to ensure your child receives the right support across the board. They offer support in the home, nursery, school, college and in the local community and they will often work closely with your child’s QTVI to support their key transitions into and through education.
Referrals for a Habilitation assessment for a child living in Torbay are made via a referral to Hub – Torbay Safeguarding Children Partnership for the Children with Disability (CWD) Team – Family Hub to make arrangements with Guide Dogs with whom Torbay has a contract for Habilitation assessments and support.
We support all practitioners and Special Educational Needs and Disability Co-ordinators (SENDCOS) supporting young children with SEND living in Torbay, in early years settings.
We support all practitioners and Special Educational Needs and Disability Co-ordinators (SENDCOS) supporting young children with SEND living in Torbay, in early years settings.
Inclusion support takes the form of training, advice and guidance around individual children, inclusive provision and inclusive practice.
Tel: 01803 207895
Email: earlyyearssend@torbay.gov.uk
Outreach services have been developed to support the inclusion of pupils with a range of needs in all Torbay schools, including special schools and provisions.
Outreach services have been developed to support the inclusion of pupils with a range of needs in all Torbay schools, including special schools and provisions.
Please see Mayfield Services | Mayfield School Torbay (mayfieldtorbay.org) for information on training courses and professional development services also offered.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
We are a small, independent, passionate group of volunteers, dedicated to listening and responding positively to the views of parents and carers of SEND children and young people. Our aim is to make life just that little bit easier by providing mutual support and exchanging information through to influencing policy and practice. We receive an annual grant from the Department for Education, to strengthen and sustain parent carer participation.
SEND Family Voice Torbay work with Torbay Council, the local NHS and other partners to help bring about improvements in SEND services and say hearing from local families vital.
We want to listen to and respond to the needs of parents for our SEND children and young people helping them access services and co-produce a positive change in the planning, commissioning, delivery and review of services. Championing the voice of parents and carers and ensure that the voice of lived experience is heard at every level. This means your voice!
We aim to use our collective voice for change by working co-productively with Torbay Council and other agencies to improve communication and remove barriers for the benefit of SEND families in Torbay. We are welcoming being part of the National Network of Parent Carer Forums, which brings together over 150 parent carer forums in England. Together, these local forums reach over 80,000 families.
Facebook: SEND Family Voice Torbay | Paignton | Facebook
Email: admin@familyvoicetorbay.onmicrosoft.com
Website: Family Voice Torbay
Office: Parkfield House, Paignton.
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The Hearing Support Service provides specialist support and advice to families, schools and settings to meet the needs of children and young people with hearing impairment.
The Hearing Support Service provides specialist support and advice to families, schools and settings to meet the needs of children and young people with hearing impairment.
Pupils with a hearing impairment (HI) range from those with a mild hearing loss to those who are profoundly deaf and they cover the whole ability range. For educational purposes a child would be regarded as hearing impaired if they require hearing aids, adaptations to their environment and/or particular teaching strategies in order to access the concepts and language of the curriculum. Some pupils with a HI may also have an additional disability or learning difficulty. A hearing loss may be conductive or sensorineural and is measured on a decibel scale. Four categories are used to describe hearing loss: mild, moderate, severe or profound. Some pupils may communicate through signing instead of, or as well as, speech.
The following audiometric descriptors are used to describe the level of hearing loss. These are the British Society of Audiology Guidelines for Audiological descriptors:
| Mild hearing loss | 20-40 dBHL |
| Moderate hearing loss | 41-70 dBHL |
| Severe hearing loss | 71-95 dBHL |
| Profound hearing loss | 96 dBHL and above |
The Service is staffed by 3 part-time advisory teachers. These teachers are experienced teachers with an additional qualification in working with children and young people who have hearing difficulties. They also have British Sign language skills to Level 3. They have specialist knowledge of the audiological equipment that is used to help with hearing loss and classroom acoustics, as well as an understanding of the affects a hearing loss may have on learning and development.
You may also wish to see our Hearing Impairment Resources
The Hearing Support Team provides support for any child who lives in Torbay and has a confirmed diagnosis of a hearing loss that requires use of a hearing aid. The team works with these children regardless of whether or not they have an Education, Health and Care (EHC) plan.
If your family lives in Torbay but your child attends an independent school or a school outside of the Local Authority you cannot access regular support from the Torbay Hearing Support Service. However, if your child is in an independent school and has an EHCP for hearing loss, continued support may be given to your child for the specialist support that the school cannot offer.
Referrals to the Service come from the audiologists or ENT consultants at Torbay Hospital or occasionally from Special Educational Needs Co-ordinators (SENDCo’s) within schools or pre-school settings.
We do not have a referral form.
An advisory teacher will phone or email and arrange a visit to the home or nursery/preschool setting.
Advisory teachers only work directly with children and young people with written permission from a parent/carer. Once permission has been gained the advisory teacher will arrange a time to see the child or young person in school and meet with the child or young person’s teacher. Parents are welcome to attend this meeting if they would like to.
Following the visit a report will be written in which there will be advice for management of the hearing loss within the school setting and a recommendation for the next visit and the frequency of subsequent visits. Input from the Hearing Support Service will vary depending on the need of the child at the time. The frequency with which individual pupils are visited is determined by a nationally accepted eligibility criteria.
The advisory teachers work closely with audiologists and ENT consultants at Torbay Hospital, parents, teachers and staff in early years settings.
Advisory teachers offer advice and guidance on a range of issues appropriate to a child or young person’s age and needs.
This information may cover:
From the point of diagnosis of a hearing loss, parents/carers are offered a visit from the advisory teachers to the home. The frequency of these visits will be determined through eligibility criteria and discussion with the parents.
Visits to the home will cover a wide variety of activities such as:
In addition to this advisory teachers may attend audiology appointments with families, provide training for pre-school settings and childminders, and support transition into pre-school/school.
Advisory teachers work closely with SENDCOs in schools and provide training for staff on deaf awareness and use of equipment. They also give advice on ways to improve a hearing-impaired child’s access to the curriculum. They may do some direct teaching with individual pupils. This could be for a focussed period of time or on a weekly basis, depending on need.
The Hearing Support Team will loan out devices such as ALDs (assistive listening devices) and soundfield systems, if it is felt, through assessment, that a child would benefit from this equipment.
We provide support for schools/pre-school settings in the use and maintenance of personal hearing aids and Cochlear Implants.
Many of the children and young people with hearing loss within Torbay attend their local school where they are supported by an advisory teacher. The advisory teachers work within geographical areas and cover all Local Authority schools within Torbay.
For some children and young people with severe and profound hearing losses and occasionally children with moderate hearing losses, the levels of support schools are able to provide may not be considered adequate to support a child’s needs. If this is the case the child may be able to access an enhanced provision.
Portage is a home teaching service for families with pre-school children who have Special Educational Needs and/or Disabilities (SEND). The success and popularity of Portage is based on the premise that it promotes parents/carers as the key figures in the development of their child.

Portage is a home teaching service for families with pre-school children who have Special Educational Needs and/or Disabilities (SEND). The success and popularity of Portage is based on the premise that it promotes parents/carers as the key figures in the development of their child.
The Torbay Portage Service is a 5 Star accredited educational support service, providing home visiting for families with pre-school children who have Special Educational Needs and/or Disabilities (SEND).
Portage aims to enable parents/carers to become effective teachers of their own children using evidence based interventions and teaching strategies. All Portage Home Visitors (PHV) are key workers, co-ordinating family-focused services. The Torbay Portage Service is a registered service with the National Portage Association (NPA). All Portage Home Visitors are qualified in special educational needs and have undertaken specific Portage training associated with the NPA.
The Portage aims are:
“Portage have provided us with the most valuable guidance and techniques, from support and guidance throughout the EHCP process, to communication strategies, and different ways to deal with challenging behaviour, plus more”
To be able to access Torbay Portage Service you:
Cognitive development is how children develop thinking skills, such as attention, concentration, and memory. Children with delays in their cognition and learning development will need their environment adapted to support progress. Adults may notice that a child with a cognitive and learning delay are often solitary in their play, will use various forms of communication rather than speech and need higher levels of support with self-care activities. There may also be physical and sensory differences to other children. (please seek advice from a professional that is known to you and your child if you are unsure of this).
The Torbay Portage Home Visiting Service is made up of 3 qualified and experienced professionals who support children and families on their unique journeys of raising children with special educational needs and disabilities.
Families will be assigned to a reliable and consistent Home Visitor, that will work in partnership with parents and carers to identify their child’s areas of strength and support (baseline), identifying long term goals and break them into small, achievable steps (the ‘small step approach’).

During visits, time will be dedicated to child-led play, structured teaching and family focussed discussion. Time will be spent getting to know the child, what interests them and how best they learn new skills. The family will be given activities and strategies to practice and enjoy between home visits.
Home visitors will work flexibly and sensitively to ensure that the information you have regarding your child’s SEND, is relevant and presented in a way you can understand. They will work in partnership with other professionals involved with your child in an holistic, child-led approach to learning and development. Home Visitors will support the child and family as they move into their chosen Early Years Setting.
Home visitors will liaise with other people involved with the child and prepare a shared plan of support. The plan will be broken down into small steps with an appropriate set of activities. These will include the child’s known interests to ensure the teaching and learning is fun and enjoyable. The staff at the child’s early years provision will be included in practising the activities in the plan. The support plan is reviewed regularly together.
Home visits may include face to face visits, virtual communication such as Zoom or telephone calls. All interaction will aim to cover the following:
Depending on your child’s needs, the Home Visitors will facilitate the Educational Health and Care Plan process with you, supporting you to ensure Requests for Statutory Assessment are completed in good time.
Referrals can be made from:
Download the Portage referral form
Pathway flowchart for Portage Home Visiting 0-3 ½ years age
Telephone: 01803 208579
Email: portageteam@torbay.gov.uk
Torbay Portage Service | Facebook
The Torbay SEND team are responsible for:
The Torbay SEND team are responsible for:
The Torbay SEND team work closely with parents and carers, as required, thoughout these tasks, and also when any difficulties arise for children and young people with an EHCP.
The Torbay SEND team is divided into 2 locality groups, consisting of a Torquay team and a team covering
Paignton & Brixham, to ensure tailored, community-focused support:
As part of the Torbay SEND Team, Becky Somers is the SEND Casework Officer for children and young people who are cared for, as well as those placed outside the local area. Becky is part of the Paignton & Brixham team.
For information about how and when they process information, please see Privacy notices for the activities carried out by Children’s Services in Torbay
Telephone: 01803 208274
Email: ehcp@torbay.gov.uk
Torbay Visual Impairment (VI) Service has been developed to provide specialist support and advice to all Torbay’s Local Authority early years settings and schools, including special schools and provisions. The service supports the inclusion of pupils with visual impairments in all these settings.
Torbay Visual Impairment (VI) Service has been developed to provide specialist support and advice to all Torbay’s Local Authority early years settings and schools, including special schools and provisions. The service supports the inclusion of pupils with visual impairments in all these settings.
The referrals are managed by the Local Authority Torbay SEND team and are sent to the VI Advisory Teacher. Pupils can also be referred directly to the VI Advisory Teacher by the ophthalmology department at Torbay Hospital. As necessary, this will be followed by a visit from the VI Advisory Teacher.
The Service is, at present, staffed by one part-time advisory teacher. This teacher is an experienced teacher with an additional degree in working with children and young people with VI. This includes a qualification in Grade Two Braille and knowledge and experience of access technology that supports the learning of both Modified Large Print (MLP) users and Braillists in their setting.
The VI Service provides support for any pupil who lives in Torbay or is at school in a local authority Torbay School and has a confirmed diagnosis of a VI. The Service works with these pupils regardless of whether they have an Education Health & Care Plan (EHCP).
Referrals are usually made by school or pre-school and must include parental consent.
Download the visual impairment service referral form
The VI Advisory Teacher will contact the school or pre-school to arrange a preliminary meeting with either the SENDCO or the class teacher. Once permission has been gained from the parent/guardian the VI Advisory Teacher will arrange a time to see the pupil in school if deemed appropriate. Referrals should include written parental consent. Parents are welcome to attend the school to meet with the VI Advisory Teacher if they would like to. The VI Advisory Teacher also works collaboratively with a variety of services such as the educational psychologists, portage & the hearing support service and if a joint visit is appropriate that may be carried out at this stage or later in the process.
During the initial or subsequent visits the VI Advisory Teacher may observe during a lesson or 1:1 session, talk to the pupil outside the classroom, meet with the class teacher and/or SENDCO and/or TA and/or Head Teacher, carry out a Functional Vision Assessment (FVA) or observe during breaktime or lunch time.
Following the visit, a report will be written in which there will be advice for the school (and the pupil if appropriate) and a recommendation for the next visit and the frequency of subsequent visits. Input from the VI Advisory Teacher will vary depending on the need of the pupil at the time. The frequency with which individual pupils are visited is determined by their need.
The VI Advisory Teacher works closely with Torbay Hospital Ophthalmology Department, the Habilitation Team, parents, teachers and pupils in all settings. Advice and guidance on a range of VI issues appropriate to a pupil’s age and needs are offered to professionals, parents and pupils. This advice may cover classroom practice, technology, reprographics support and advice, training in support best practice, VI awareness training for staff and pupils and Braille teaching & support. Annual EHCP reviews will be attended either virtually or in person where it is helpful & practical to do so.
CSW Group provides free information, advice, guidance and support to people of all ages to help them to enter work and learning.
CSW Group provides free information, advice, guidance and support to people of all ages to help them to enter work and learning.
The service for 13-19 year olds also provides support up to the age of 25 for young people who have learning difficulties or disabilities.
Also offer free information in learning and work to anyone aged 19 and over, helping improve career prospects by learning new skills, retraining or gaining new qualifications.
They also support vulnerable groups during this time of transition.
CSW Group offer a free transition advice and guidance to all Y11 students who have Education, Health and Care plans (EHCP) or are electively home educated (EHE)
The Transitions service aims to:
Website: https://www.devonservices.org.uk/service/careers-south-west/
Independent Travel Training is a free scheme which has been set up by Children’s Services at Torbay Council. Our Independent Travel Training programme provides targeted support for Children and Young People with special educational needs and/or disabilities (SEND). Our Trainer works with students from mainstream and special schools, education other than at school, and colleges of further education.
Independent Travel Training is a free scheme which has been set up by Children’s Services at Torbay Council. Our Independent Travel Training programme provides targeted support for Children and Young People with special educational needs and/or disabilities (SEND). Our Trainer works with students from mainstream and special schools, education other than at school, and colleges of further education.
The scheme aims to support Children and Young People with SEND throughout Torbay, as they learn how to develop the skills required for safe and successful, independent travel between home and school. We use a Total Communication approach to support successful interaction, providing a range of communication aids throughout training, suited to the needs of the Trainee.
The Independent Travel Training programme will include road safety awareness, accurately telling the time, handling money, how to use a bus/train pass, appropriate social behaviour, stranger danger, location identification, strategies for solving problems and overcoming barriers, and any other issues that might arise.
If your Child or Young Person currently travels to school or college on assisted transport and would like to travel on their own, then our Independent Travel Trainer could help.
Benefits of our Independent Travel Training programme include:
We provide a person-centred approach, before any training commences our Independent Travel Trainer will liaise closely with the Trainee and their support circle including Parents/Carers, Tutors and Social Workers to gain an understanding of how to tailor the programme to best suit the needs of the Trainee.
If you would like your child to take part in this scheme, or for more information, please contact ITT@Torbay.gov.uk
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
Working across education, health and social care our officers provide confidential and impartial advice, as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
SENDIASS Torbay supports parents through a range of ways including phone or email contact and face to face meetings. We have recently started running coffee mornings for Parents to be able to share thier experience and learning with each other and gain new information from us and other professional invited speakers. (Please see the flyer, attached within the downloads section on the right hand side of this webpage, for more information including dates, times and venues)
We also provide a signposting service to direct parents and carers towards the organisations that is best suited to help them, ensuring that they are empowered to make informed decisions about their child’s future.
SENDIASS Torbay can support parents and carers and children or young people in any of the following areas:
We can provide advice on
Any service provided by SENDIASS ensures complete confidentiality for each individual case, we only take direct referrals from parents/carers & children/young people, or from a professional on thier behalf. We only make contact with a parent/carer or child/young person if it has been agreed that we can do so, and we have a dedicated confidential enquiry line. We can and will liase with other professionals on your behalf, with prior written consent. Contact us to find out more about how you can get involved.
Phone: 01803 207884 (inquiry line open 10am – 2pm Mon – Fri and 24 hour answerphone facility)
Email: sendiass@torbay.gov.uk
Sendiass Torbay | Torquay | Facebook
Website: Sendiass Torbay | Torbay
Children & Family Health Devon provide health services for children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.
Children & Family Health Devon provide health services for children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.
The services they offer are:
The service is provided to adults who have a wide range of communication disorders, as follows:
The service is provided to adults who have a wide range of communication disorders, as follows:
Adult’s Speech and Language Therapy – Torbay and South Devon NHS Foundation Trust
Self Help Techniques and Advice for Managing Anxiety YOUNG DEVON
We are a team of specialist children’s nurses and specialist nursery nurses who provide assessment, treatment, support and advice for children and young people with bladder and/or bowel difficulties.
We are a team of specialist children’s nurses and specialist nursery nurses who provide assessment, treatment, support and advice for children and young people with bladder and/or bowel difficulties.
We are based in Exeter and provide community-based clinics in Devon and Torbay.
We specialise in the treatment of:
We provide continence promotion, and healthy bladder and bowel advice for children with additional needs. We see and assess children who are eligible for continence products because of a learning or physical disability.
We also advise parents, pre-schools and schools about specialist treatments, such as intermittent catheterisation and anal irrigation to help manage their children’s bladder and bowel.
Referrals can be made through your GP, Health Visitor, School Nurse or a Social Worker.
Telephone: 01392 208044
Website: NHS Royal Devon | Bowel and Bladder service – children
Using the exercise ball to improve your core stability
Using the exercise ball to improve your core stability
Advanced ball exercises to improve your core stability
More ball exercises to improve your core stability
Managing activity levels in chronic fatigue syndrome
Managing activity levels in chronic fatigue syndrome
4 - point kneel exercises to improve your core stability
4 – point kneel exercises to improve your core stability
What is postural management and why is it important?
What is postural management and why is it important?
Supportive seating as part of a child’s 24 hour postural management programme
Supportive standing as part of a 24 hour postural management programme
Sleep systems as part of a postural management programme
Normal variations in children's walking (Flat feet)
Normal variations in children’s walking (Flat feet)
Normal variations in children’s walking (Toe walking)
Normal variations in children’s walking (In-toeing)
Occupational Therapists work with children and young people, parents/carer(s) and teachers to find solutions to minimise the difficulties they face and help them to get the most from life. We support children and young people with physical, sensory, developmental, cognitive and social needs that affect their functional abilities and have an impact on their daily life. When a child or young person is referred to us we work in partnership with parents and with other healthcare and education professionals with whom the child or young person has a relationship, because we recognise that parents and carers know their child or young person best.
Occupational Therapists work with children and young people, parents/carer(s) and teachers to find solutions to minimise the difficulties they face and help them to get the most from life. We support children and young people with physical, sensory, developmental, cognitive and social needs that affect their functional abilities and have an impact on their daily life. When a child or young person is referred to us we work in partnership with parents and with other healthcare and education professionals with whom the child or young person has a relationship, because we recognise that parents and carers know their child or young person best.
We’ll help to identify a child or young person’s difficulties in their daily life by assessing their needs, using play and purposeful activities to help them achieve their goals and become as independent as possible. We’ll also assess for and provide equipment and adaptions to maximise children and young people’s independence.
Occupational Therapy – Children and Family Health Devon has links to tools and strategies that can be used at home to help and support children and young people who have difficulties which might require help from Occupational Therapists. We ask that these tools and strategies are used for two to three months before making a Request for Service unless you are requesting equipment or adaptations.
You will need to submit evidence that the appropriate strategies and activities have been completed, according to need, with your request for the Occupational Therapy Service.
Learn how the NHS and CARE working with communities and local organisations will improve people’s lives through Integrated Care Boards and Integrated Care Partnerships.
Learn how the NHS and CARE working with communities and local organisations will improve people’s lives through Integrated Care Boards and Integrated Care Partnerships.
This video explains how the Health and Social Care Act is allowing things to change.
This video explains more about One Devon and how changes are being made.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
We are a small, independent, passionate group of volunteers, dedicated to listening and responding positively to the views of parents and carers of SEND children and young people. Our aim is to make life just that little bit easier by providing mutual support and exchanging information through to influencing policy and practice. We receive an annual grant from the Department for Education, to strengthen and sustain parent carer participation.
SEND Family Voice Torbay work with Torbay Council, the local NHS and other partners to help bring about improvements in SEND services and say hearing from local families vital.
We want to listen to and respond to the needs of parents for our SEND children and young people helping them access services and co-produce a positive change in the planning, commissioning, delivery and review of services. Championing the voice of parents and carers and ensure that the voice of lived experience is heard at every level. This means your voice!
We aim to use our collective voice for change by working co-productively with Torbay Council and other agencies to improve communication and remove barriers for the benefit of SEND families in Torbay. We are welcoming being part of the National Network of Parent Carer Forums, which brings together over 150 parent carer forums in England. Together, these local forums reach over 80,000 families.
Facebook: SEND Family Voice Torbay | Paignton | Facebook
Email: admin@familyvoicetorbay.onmicrosoft.com
Website: Family Voice Torbay
Office: Parkfield House, Paignton.
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The Mental Health Support Team (MHST) provides early support for children and young people with mild to moderate mental health difficulties. It works with participating schools across Devon and Torbay. Support includes guided self-help, individual and group sessions, workshops and support for families and school staff.
The Mental Health Support Team (MHST) provides early support for children and young people with mild to moderate mental health difficulties. It works with participating schools across Devon and Torbay. Support includes guided self-help, individual and group sessions, workshops and support for families and school staff.
The Mental Health Support Team supports children and young people with difficulties such as:
The team provides evidence-based, low-intensity cognitive behavioural therapy. This focuses on practical guided self-help.
Support may take place individually or in groups, either face to face or online.
The team also helps schools develop their approach to mental health and emotional wellbeing. Support for schools can include:
Some groups and activities may require a referral.
Children and young people aged 5 to 18.
The service also supports parents and carers when this forms part of the child or young person’s support.
The service supports children and young people who:
Devon and Torbay, excluding Plymouth.
The service only works with participating schools.
Free.
Email: cfhd.devonspa@nhs.net
Phone:
Website: Children and Family Health Devon Mental Health Support Team
School nurses are the key people linking education and health and take over from the health visitor when children start school, and are there to support them until they leave school at 19.
School nurses are the key people linking education and health and take over from the health visitor when children start school, and are there to support them until they leave school at 19.
Our Health Visitors will support you in getting your child ready for primary school. They will provide guidance on arranging pre-school immunisations and advice about healthy eating, toileting, hand washing, etc. At five years your child moves to the care of our School Nurses.
School Nurses are qualified nurses who have specialist training in Public Health and offer support to children and their families throughout the school year as part of the Healthy Child Programme 5-19. Some screenings and immunisations are provided through schools. If your child is home educated and you would like some advice from the school nurse, please do contact us.
Public Health Nurses are qualified nurses that work alongside Health Visitors, School Nurses, Community Nursery Nurses.
Community Nursery Nurses have a variety of qualifications and skills in child development and have expertise and knowledge supporting children and families. They work with the Health Visitors, School Nurses and Public health Nurses in the 0-19 service.
If you have concerns about your school age child you can speak to a School Nurse by either phone or by attending a local drop-in session. Contact our advice line (see below for details) or visit one of our Drop in’s. Dates, times and venues in our what’s on section.
You can either phone our advice line on 0300 333 5352 (Monday – Friday 9am to 5pm) or email us tsdft.0to19torbay@nhs.net whichever is easier.
Referral to 0 to 19 for school age children and young people.
Here’s how the team can help. View or download the information poster and leaflet.
The service we offer includes behavioural, sleep and assessments to support continence and skills for independence with children and young people who have profound and severe levels of learning disability; working with children who have profound and severe levels of learning disability (including children with additional diagnosis such as Autism, Down Syndrome etc.) and supporting the development of community and school-based programmes of support. As such, we offer support both directly to children and young people with learning disabilities and indirectly in order to facilitate access to mainstream services.
The service we offer includes behavioural, sleep and assessments to support continence and skills for independence with children and young people who have profound and severe levels of learning disability; working with children who have profound and severe levels of learning disability (including children with additional diagnosis such as Autism, Down Syndrome etc.) and supporting the development of community and school-based programmes of support. As such, we offer support both directly to children and young people with learning disabilities and indirectly in order to facilitate access to mainstream services.
Specialist Learning Disability – Children and Family Health Devon
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
Working across education, health and social care our officers provide confidential and impartial advice, as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
SENDIASS Torbay supports parents through a range of ways including phone or email contact and face to face meetings. We have recently started running coffee mornings for Parents to be able to share thier experience and learning with each other and gain new information from us and other professional invited speakers. (Please see the flyer, attached within the downloads section on the right hand side of this webpage, for more information including dates, times and venues)
We also provide a signposting service to direct parents and carers towards the organisations that is best suited to help them, ensuring that they are empowered to make informed decisions about their child’s future.
SENDIASS Torbay can support parents and carers and children or young people in any of the following areas:
We can provide advice on
Any service provided by SENDIASS ensures complete confidentiality for each individual case, we only take direct referrals from parents/carers & children/young people, or from a professional on thier behalf. We only make contact with a parent/carer or child/young person if it has been agreed that we can do so, and we have a dedicated confidential enquiry line. We can and will liase with other professionals on your behalf, with prior written consent. Contact us to find out more about how you can get involved.
Phone: 01803 207884 (inquiry line open 10am – 2pm Mon – Fri and 24 hour answerphone facility)
Email: sendiass@torbay.gov.uk
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Website: Sendiass Torbay | Torbay
The Torbay Mood, Emotions and Relationships Service, previously known as CAMHS (Child and Adolescent Mental Health Service), provides emotional and mental health assessment and treatment to children, young people, aged 0-18 years, and their families/carers within Torbay.
The Torbay Mood, Emotions and Relationships Service, previously known as CAMHS (Child and Adolescent Mental Health Service), provides emotional and mental health assessment and treatment to children, young people, aged 0-18 years, and their families/carers within Torbay.
The service provide assessment and treatment for children and young people who are experiencing emotional and mental health difficulties. Treatment options include; crisis/self-harm assessment, CBT, EMDR, Family therapy, trauma work and Eating Disorder work. CAMHS also provides consultation support to professionals within social care, health, education and the voluntary sector.
Referrals can be made through your GP, Health Visitor, School Nurse, Social Worker, or by self-referral.
Early intervention support is offered through the Mental Health in Schools Team.
LDAP started as part of a nationwide pilot as recommended in the NHS Plan. The remit is to support young people with a diagnosed Learning Disability or Autism who are at risk of Tier 4 mental health admission or placement breakdown.
LDAP started as part of a nationwide pilot as recommended in the NHS Plan. The remit is to support young people with a diagnosed Learning Disability or Autism who are at risk of Tier 4 mental health admission or placement breakdown.
Working alongside other agencies to ensure there is a support network and strategies to maintain this safely and check that young people are getting the right support in the right way and at the right time. LDAP are currently supporting young people up until 18 but are working towards expanding to 25.
View and / or download the Key Working Leaflet below:
Download the Keyworker Referral Form below.
The DSR is a list of children, young people and adults who have Autism and/or a Learning Disability, they may have behaviours that challenge or may be a risk to themselves and require immediate care.
The DSR is a list of children, young people and adults who have Autism and/or a Learning Disability, they may have behaviours that challenge or may be a risk to themselves and require immediate care.
As well as being referred by professionals, individuals, parents / cares can refer themselves. No-one can be added to the DSR without giving their informed consent.
By developing a single register with a multi professional approach, it is easier to ensure the right people, get the right support, at the right time in the community, helping to reduce the need for hospital admissions.
The children, young people and adults are ‘rag’ rated in priority of care required.
The information held on the DSR will only be shared with a small number of lead professionals from Health, Social Care and Education to ensure the correct level of support is being provided.
The register is called ‘dynamic’ as the needs and situations of the individuals will change throughout their journey.
The DSR is sent every month to the Learning Disabilities and Autism Programme (LDAP) Clinical Commissioning Team who help ensure professional services work together to manage the young people’s care effectively and ensure positive outcomes.
View and / or download the Young People’s DSR Information Sheet
CETRs are arranged for children and young people with a Learning Disability and/or Autism who are either already in a specialist mental health or learning disability hospital or are at imminent risk of admission.
CETRs are arranged for children and young people with a Learning Disability and/or Autism who are either already in a specialist mental health or learning disability hospital or are at imminent risk of admission.
The purpose of a CETR is to make sure the right care and support are available to avoid inappropriate hospital admission or, if the child or young person is already in the hospital, to help make ensure good quality care and make sure they do not stay in hospital any longer than necessary.
Where a person is at the point of ‘crisis’ action is urgent and it is unlikely a community C(E)TR can be set up quickly enough to direct this. However, even in urgent circumstances an assertive, fast and measured review needs to be undertaken to safeguard against the person being admitted unnecessarily to an inpatient service. A multi professional meeting, known as a Local Area Emergency Protocol (LAEP) possibly virtually, is set up to engage the person, their family and all those around them to think creatively about what potential alternative supports and interventions could be put in place. This does not constitute a community C(E)TR and should not be referred to as such.
CETRs are carried out by an independent panel. This includes an expert by experience, who is a person with a learning disability or autism or a family carer with lived experience of services. The panel also includes a clinical expert who is qualified to work in healthcare and the commissioner who pays for the person’s care.
How can this support be accessed?
If you are a professional, a parent or a young person with an Autism or Learning Disability diagnosis, and think you meet our criteria, please email the Keyworker Team on:
Torbay: cfhd.ldapkeyworkerteam@nhs.net
Torbay Children's Services have a specialist team comprising social workers and community care workers, to support children with disabilities up to the age of eighteen and their families across a range of thresholds, including Targeted Help, Child in Need and Child Protection planning and Cared For planning. They work in close connection with the Placements, Day Care Services and Short Break team, who oversee the management and support of holiday play schemes, Saturday clubs and enabling services as well as Direct Payments.
Torbay Children’s Services have a specialist team comprising social workers and community care workers, to support children with disabilities up to the age of eighteen and their families across a range of thresholds, including Targeted Help, Child in Need and Child Protection planning and Cared For planning. They work in close connection with the Placements, Day Care Services and Short Break team, who oversee the management and support of holiday play schemes, Saturday clubs and enabling services as well as Direct Payments.
Needs assessments will be used to gather information to determine needs, whether the threshold for the CWD Team is met and to identify the level and type of resource provision needed. The definition of disabled children and young people is set out in the Equality Act 2010: that is a child and young person who has a physical or mental impairment that has a substantial and long-term adverse effect on normal day-to-day activities.
The Children with Disabilities Team will usually only provide services to children and young people who have a physical or mental impairment which has a substantial long term adverse effect at a severe or profound level as further explained within the Torbay Children with Disabilities Eligibility Criteria.
All referrals are made via Torbay’s Multi-Agency Safeguarding Hub (MASH) referral system.
Our Family Help service is available to children and their families and is made up of two types of services that combine to form Torbay’s Early Help offer. These are universal services and targeted services.
Our Family Help service is available to children and their families and is made up of two types of services that combine to form Torbay’s Early Help offer. These are universal services and targeted services.
Register and complete an Early Help assessment on the children’s portal
Our Family Help universal offer covers an range of services which are available to all children and families.
Visit the family help topic for more information and contact details.
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The Family Intervention Team offer focused family support to families with complex needs through targeted support. We work flexibly and creatively with parents and their children in their homes and in groups, to increase the skills, confidence and abilities of all family members to live their daily lives in a positive and safe way.
The Family Intervention Team offer focused family support to families with complex needs through targeted support. We work flexibly and creatively with parents and their children in their homes and in groups, to increase the skills, confidence and abilities of all family members to live their daily lives in a positive and safe way.
A FIT worker will meet with you and your family to understand:
FIT workers will listen to all members of the family to make sure that everyone has a voice.
Email: earlyhelp@torbay.gov.uk
Phone: 01803 208100
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SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
We are a small, independent, passionate group of volunteers, dedicated to listening and responding positively to the views of parents and carers of SEND children and young people. Our aim is to make life just that little bit easier by providing mutual support and exchanging information through to influencing policy and practice. We receive an annual grant from the Department for Education, to strengthen and sustain parent carer participation.
SEND Family Voice Torbay work with Torbay Council, the local NHS and other partners to help bring about improvements in SEND services and say hearing from local families vital.
We want to listen to and respond to the needs of parents for our SEND children and young people helping them access services and co-produce a positive change in the planning, commissioning, delivery and review of services. Championing the voice of parents and carers and ensure that the voice of lived experience is heard at every level. This means your voice!
We aim to use our collective voice for change by working co-productively with Torbay Council and other agencies to improve communication and remove barriers for the benefit of SEND families in Torbay. We are welcoming being part of the National Network of Parent Carer Forums, which brings together over 150 parent carer forums in England. Together, these local forums reach over 80,000 families.
Facebook: SEND Family Voice Torbay | Paignton | Facebook
Email: admin@familyvoicetorbay.onmicrosoft.com
Website: Family Voice Torbay
Office: Parkfield House, Paignton.
Go to the SEND directory main menu
The Supporting Families Programme is a Government funded initiative that has been running since 2015.
The Supporting Families Programme is a Government funded initiative that has been running since 2015.
When families experience a lot of challenges all at once these can be the most difficult times for them. The Supporting Families programme is aimed at working with families at these times by providing targeted interventions for families with complex problems. These problems might include the following:-
The four key principles of Supporting Families is helping you at the earliest possible time you experience a problem, working with your whole family, working with other agencies in partnership who can provide different types of support to you, and ensuring we make a real difference to you and your children.
The Supporting Families programme in Torbay is delivered via the Early Help Partnership. For more information click on the link, speak to a Family Hub worker or contact us by clicking here.
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TYAC provides a range of support for Young Adults aged 16 – 25 years old who are caring for, or helping to care for someone who has a long term illness, disability, frailty, mental ill-health, and drug or alcohol problem.
TYAC provides a range of support for Young Adults aged 16 – 25 years old who are caring for, or helping to care for someone who has a long term illness, disability, frailty, mental ill-health, and drug or alcohol problem.
Referrals can be accepted from young adult carers, their families or from professionals working with young adults and their families. Please note that if referral is not a self-referral, the Young Adult Carer must have consented to the referral being made on their behalf. Our support will be more limited if the cared for and carer live outside of Torbay.
Referrals can be made by completing one of the Referral Forms available from the service on request or accessing the Young Adult Carers’ website Torbay Young Adult Carers – and submitting a referral on line; or by telephone. In the case of Young Adult Carers that want to self refer, we are happy to meet up informally and help complete the form.
We will acknowledge receipt of the referral both with the referrer and the Young Adult Carer. We would hope to make contact within 4 weeks to arrange an initial visit (any problems in contacting the Young Adult Carer will be taken back to the referrer). The visit will enable us to assess the support required. If appropriate an offer of service will be made soon after the initial visit.
Young Adult Carers
Torbay and South Devon NHS Foundation Trust
Room 17 Paignton Library
Great Western Road
Paignton, TQ4 5AG
Phone: – 01803 208455 / 01803 852421
e-mail:- torbayyac@nhs.net
Torbay Youth Justice Service (previously known as a YOT or a youth offending team) works with children aged 10 – 17 years old who have been arrested, charged or sentenced for offences or who are at risk committing crime.
Torbay Youth Justice Service (previously known as a YOT or a youth offending team) works with children aged 10 – 17 years old who have been arrested, charged or sentenced for offences or who are at risk committing crime.
We are a team of professionals from Children’s Services, Education, Police, Probation and NHS Devon ICB, working together to prevent children and young people from offending or re-offending and promoting safe communities.
We will:
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
Working across education, health and social care our officers provide confidential and impartial advice, as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
SENDIASS Torbay supports parents through a range of ways including phone or email contact and face to face meetings. We have recently started running coffee mornings for Parents to be able to share thier experience and learning with each other and gain new information from us and other professional invited speakers. (Please see the flyer, attached within the downloads section on the right hand side of this webpage, for more information including dates, times and venues)
We also provide a signposting service to direct parents and carers towards the organisations that is best suited to help them, ensuring that they are empowered to make informed decisions about their child’s future.
SENDIASS Torbay can support parents and carers and children or young people in any of the following areas:
We can provide advice on
Any service provided by SENDIASS ensures complete confidentiality for each individual case, we only take direct referrals from parents/carers & children/young people, or from a professional on thier behalf. We only make contact with a parent/carer or child/young person if it has been agreed that we can do so, and we have a dedicated confidential enquiry line. We can and will liase with other professionals on your behalf, with prior written consent. Contact us to find out more about how you can get involved.
Phone: 01803 207884 (inquiry line open 10am – 2pm Mon – Fri and 24 hour answerphone facility)
Email: sendiass@torbay.gov.uk
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Website: Sendiass Torbay | Torbay
The service is provided to adults who have a wide range of communication disorders, as follows:
The service is provided to adults who have a wide range of communication disorders, as follows:
Adult’s Speech and Language Therapy – Torbay and South Devon NHS Foundation Trust
Self Help Techniques and Advice for Managing Anxiety YOUNG DEVON
Torbay Children's Services have a specialist team comprising social workers and community care workers, to support children with disabilities up to the age of eighteen and their families across a range of thresholds, including Targeted Help, Child in Need and Child Protection planning and Cared For planning. They work in close connection with the Placements, Day Care Services and Short Break team, who oversee the management and support of holiday play schemes, Saturday clubs and enabling services as well as Direct Payments.
Torbay Children’s Services have a specialist team comprising social workers and community care workers, to support children with disabilities up to the age of eighteen and their families across a range of thresholds, including Targeted Help, Child in Need and Child Protection planning and Cared For planning. They work in close connection with the Placements, Day Care Services and Short Break team, who oversee the management and support of holiday play schemes, Saturday clubs and enabling services as well as Direct Payments.
Needs assessments will be used to gather information to determine needs, whether the threshold for the CWD Team is met and to identify the level and type of resource provision needed. The definition of disabled children and young people is set out in the Equality Act 2010: that is a child and young person who has a physical or mental impairment that has a substantial and long-term adverse effect on normal day-to-day activities.
The Children with Disabilities Team will usually only provide services to children and young people who have a physical or mental impairment which has a substantial long term adverse effect at a severe or profound level as further explained within the Torbay Children with Disabilities Eligibility Criteria.
All referrals are made via Torbay’s Multi-Agency Safeguarding Hub (MASH) referral system.
Dimensions for Autism (DFA) is a not-for-profit organisation run by and for autistic adults in Devon. It provides peer support, information, social groups and online communities to help autistic adults connect with others, share experiences and build supportive networks.
Dimensions for Autism (DFA) is a not-for-profit organisation run by and for autistic adults in Devon. It provides peer support, information, social groups and online communities to help autistic adults connect with others, share experiences and build supportive networks.
Dimensions for Autism offers:
The organisation provides opportunities to meet other autistic adults, reduce isolation and share experiences in a supportive environment.
Adults aged 18 and over.
Open to autistic adults living in Devon.
Visit the website to find information about local groups, events and support opportunities.
Devon.
There is no charge to attend Dimensions for Autism groups.
For some venue-based meetings, voluntary contributions are welcomed to help cover venue and refreshment costs.
Email: trishdarke.dimensionsforautism@gmail.com
Facebook: Dimensions for Autism | Facebook
Online group chat using the Discord platform
Go to the SEND directory main menu
An IMCA is an Independent Mental Capacity Advocate appointed by the local authority and/or NHS body to protect other people’s interests when they lack the capacity to make certain important decisions and, at the time such decisions need to be made, have no one else (other than paid staff) to support them or be consulted.
An IMCA is an Independent Mental Capacity Advocate appointed by the local authority and/or NHS body to protect other people’s interests when they lack the capacity to make certain important decisions and, at the time such decisions need to be made, have no one else (other than paid staff) to support them or be consulted.
The Devon Advocacy Consortium provides an independent, professional advocacy service for people over the age of 16 in Devon. The service is free, flexible and confidential.
We take action to help people say what they want, secure their rights, represent their interests and to get the services they need. Advocates can visit you at home or a place of your choice and if an advocate can’t help they can find someone who will.
The Devon Advocacy service can help you if:
Where the above applies, an IMCA must be appointed when the decision involves:
An IMCA may also be involved:
If you feel that someone meets the criteria for an IMCA please call or email to request a referral form
Contact:
Telephone : 01392 822377
Email: devonadvocacy@livingoptions.org
Web address: https://devonadvocacy.org.uk/
Unit 3-4 Cranmere Court
Lustleigh Close,
Matford Business Park
Exeter
EX2 8PW
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
SEND Family Voice Torbay is an independent Parent Carer Forum recognised by the Department of Education.
We are a small, independent, passionate group of volunteers, dedicated to listening and responding positively to the views of parents and carers of SEND children and young people. Our aim is to make life just that little bit easier by providing mutual support and exchanging information through to influencing policy and practice. We receive an annual grant from the Department for Education, to strengthen and sustain parent carer participation.
SEND Family Voice Torbay work with Torbay Council, the local NHS and other partners to help bring about improvements in SEND services and say hearing from local families vital.
We want to listen to and respond to the needs of parents for our SEND children and young people helping them access services and co-produce a positive change in the planning, commissioning, delivery and review of services. Championing the voice of parents and carers and ensure that the voice of lived experience is heard at every level. This means your voice!
We aim to use our collective voice for change by working co-productively with Torbay Council and other agencies to improve communication and remove barriers for the benefit of SEND families in Torbay. We are welcoming being part of the National Network of Parent Carer Forums, which brings together over 150 parent carer forums in England. Together, these local forums reach over 80,000 families.
Facebook: SEND Family Voice Torbay | Paignton | Facebook
Email: admin@familyvoicetorbay.onmicrosoft.com
Website: Family Voice Torbay
Office: Parkfield House, Paignton.
Go to the SEND directory main menu
In Torbay, Social Care Support for adults is provided by Torbay and South Devon NHS Foundation Trust.
In Torbay, Social Care Support for adults is provided by Torbay and South Devon NHS Foundation Trust.
TYAC provides a range of support for Young Adults aged 16 – 25 years old who are caring for, or helping to care for someone who has a long term illness, disability, frailty, mental ill-health, and drug or alcohol problem.
TYAC provides a range of support for Young Adults aged 16 – 25 years old who are caring for, or helping to care for someone who has a long term illness, disability, frailty, mental ill-health, and drug or alcohol problem.
Referrals can be accepted from young adult carers, their families or from professionals working with young adults and their families. Please note that if referral is not a self-referral, the Young Adult Carer must have consented to the referral being made on their behalf. Our support will be more limited if the cared for and carer live outside of Torbay.
Referrals can be made by completing one of the Referral Forms available from the service on request or accessing the Young Adult Carers’ website Torbay Young Adult Carers – and submitting a referral on line; or by telephone. In the case of Young Adult Carers that want to self refer, we are happy to meet up informally and help complete the form.
We will acknowledge receipt of the referral both with the referrer and the Young Adult Carer. We would hope to make contact within 4 weeks to arrange an initial visit (any problems in contacting the Young Adult Carer will be taken back to the referrer). The visit will enable us to assess the support required. If appropriate an offer of service will be made soon after the initial visit.
Young Adult Carers
Torbay and South Devon NHS Foundation Trust
Room 17 Paignton Library
Great Western Road
Paignton, TQ4 5AG
Phone: – 01803 208455 / 01803 852421
e-mail:- torbayyac@nhs.net
Turning Heads is a community interest company that is helping to build a community that values and empowers togetherness.
Turning Heads is a community interest company that is helping to build a community that values and empowers togetherness.
We work with people and organisations across Torbay. This includes families, children, people with learning disabilities, those who are furthest from employment and education and those who might be isolated or vulnerable.
Turning Heads runs day activities from Windsor House, Lime Avenue, Torquay TQ2 5JL, and both a Community Kitchen and Social Supermarket from Victoria Park Methodist Church in Plainmoor (Torquay).
Our curriculum will be based around providing a workbased employment model over a period of 12 weeks running in parallel with our programme that we offer through the DWP. It will begin with a period of induction which will typically be for up to 4 weeks and will involve the young person trying a variety of activities and opportunities before we decide which particular areas and skills to focus on for the period of time that they are with us.
Our programme will focus on developing confidence, work related skills and will aim to provide the young person with the starting tools to moving back into either education or training or employment. We will be looking at using a variety of NCFE adult qualification units that we can tailor to the individual.
Day services are all chargeable and clients pay through adult social care funding, direct payments or personal funds.
Phone: 07817 777739 or 07817 777739
Email: admin@turningheads.org.uk or alanrtilley@mail.com
Turning Heads, Windsor House, Lime Avenue, Torquay TQ2 5JL
Torbay Youth Justice Service (previously known as a YOT or a youth offending team) works with children aged 10 – 17 years old who have been arrested, charged or sentenced for offences or who are at risk committing crime.
Torbay Youth Justice Service (previously known as a YOT or a youth offending team) works with children aged 10 – 17 years old who have been arrested, charged or sentenced for offences or who are at risk committing crime.
We are a team of professionals from Children’s Services, Education, Police, Probation and NHS Devon ICB, working together to prevent children and young people from offending or re-offending and promoting safe communities.
We will:
Independent Travel Training is a free scheme which has been set up by Children’s Services at Torbay Council. Our Independent Travel Training programme provides targeted support for Children and Young People with special educational needs and/or disabilities (SEND). Our Trainer works with students from mainstream and special schools, education other than at school, and colleges of further education.
Independent Travel Training is a free scheme which has been set up by Children’s Services at Torbay Council. Our Independent Travel Training programme provides targeted support for Children and Young People with special educational needs and/or disabilities (SEND). Our Trainer works with students from mainstream and special schools, education other than at school, and colleges of further education.
The scheme aims to support Children and Young People with SEND throughout Torbay, as they learn how to develop the skills required for safe and successful, independent travel between home and school. We use a Total Communication approach to support successful interaction, providing a range of communication aids throughout training, suited to the needs of the Trainee.
The Independent Travel Training programme will include road safety awareness, accurately telling the time, handling money, how to use a bus/train pass, appropriate social behaviour, stranger danger, location identification, strategies for solving problems and overcoming barriers, and any other issues that might arise.
If your Child or Young Person currently travels to school or college on assisted transport and would like to travel on their own, then our Independent Travel Trainer could help.
Benefits of our Independent Travel Training programme include:
We provide a person-centred approach, before any training commences our Independent Travel Trainer will liaise closely with the Trainee and their support circle including Parents/Carers, Tutors and Social Workers to gain an understanding of how to tailor the programme to best suit the needs of the Trainee.
If you would like your child to take part in this scheme, or for more information, please contact ITT@Torbay.gov.uk
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
We provide impartial information, advice and support to parents/carers & children/young people in relation to special educational needs and/or disability issues for children/young people aged 0-25.
Working across education, health and social care our officers provide confidential and impartial advice, as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
SENDIASS Torbay supports parents through a range of ways including phone or email contact and face to face meetings. We have recently started running coffee mornings for Parents to be able to share thier experience and learning with each other and gain new information from us and other professional invited speakers. (Please see the flyer, attached within the downloads section on the right hand side of this webpage, for more information including dates, times and venues)
We also provide a signposting service to direct parents and carers towards the organisations that is best suited to help them, ensuring that they are empowered to make informed decisions about their child’s future.
SENDIASS Torbay can support parents and carers and children or young people in any of the following areas:
We can provide advice on
Any service provided by SENDIASS ensures complete confidentiality for each individual case, we only take direct referrals from parents/carers & children/young people, or from a professional on thier behalf. We only make contact with a parent/carer or child/young person if it has been agreed that we can do so, and we have a dedicated confidential enquiry line. We can and will liase with other professionals on your behalf, with prior written consent. Contact us to find out more about how you can get involved.
Phone: 01803 207884 (inquiry line open 10am – 2pm Mon – Fri and 24 hour answerphone facility)
Email: sendiass@torbay.gov.uk
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Website: Sendiass Torbay | Torbay