Resolving disagreements about Special Educational Needs or Disability (SEND) provision

January 13, 2025

Resolving disagreements with education settings or other services

Sometimes problems can arise from a misunderstanding which can easily be clarified by talking to the right person. Many disagreements can be sorted out by ...

January 13, 2025

Before arranging a meeting (disagreements about SEND provision)

Before arranging a meeting directly with the person or organisation it may be useful for you to make some notes about: The main issue/s What ...

January 13, 2025

Handling meetings (disagreements about SEND provision)

Many parents find it daunting even going to an informal meeting. Here are some ideas that may help. Remember that at this point the priority ...

January 13, 2025

Gathering information (disagreements about SEND provision)

It is important to keep a written record of all contacts with the school, the local authority or health, particularly if you may be moving ...

January 13, 2025

Making a formal complaint about a school or college

If you can’t reach agreement, you may wish to proceed to make a formal complaint following the individual educational setting complaints policy and procedures. All ...

January 13, 2025

Making a formal complaint about the Local Authority about children’s services (education and/or social care)

Local authorities have procedures to deal with complaints from children and young people, or from people complaining on their behalf, such as parents and guardians. ...

January 13, 2025

Making a formal complaint about NHS services

If you want to complain about an NHS service such as a hospital, GP or dentist, ask the service for a copy of their complaint's ...

January 13, 2025

Disagreement resolution (disagreements about SEND provision)

Disagreement resolution is a voluntary process that can only take place if all parties agree. It is available to parents of all children and young people ...

January 13, 2025

Mediation (disagreements about SEND provision)

Mediation is similar to, but slightly different from, disagreement resolution. It is where an independent mediator, separate from the council, tries to help parties to ...