Tell us how we did.

We want to hear from you if you think we’ve helped and done something well or could’ve done something differently.

We need this information for us to learn, so that we can improve the service we provide to all children and young people.

Here are some examples below:

• Did you understand what was happening and the reasons why?
• Did you feel that you were listened to?
• Did we include you in planning and decision making?
• Did you feel supported?
• Were we open and honest with you?
• Did we make you feel safe?
• What could we have done better?

Our Participation Officers Katie Harris and Sophie de Sousa are here to help. You can text, call, e-mail or complete an online form to provide feedback and let us know how we’ve done. Good points or areas to work on, we’re here to listen.

Text, call, or WhatsApp our Participation Officers:
Katie Harris 07785 934 552
Sophie de Sousa 07500 608 141

Email: pointofyou@torbay.gov.uk

Complete a quick online form here:

Special Educational Needs & Disability Version – Point of You Feedback Service (office.com)

This information will help us learn so we can improve the service we provide to other children and young people who may be going through a similar experience to you.