If you can’t reach agreement, you may wish to proceed to make a formal complaint following the individual educational setting complaints policy and procedures. All schools have their own complaints policy and procedures that must be available to parents. It’s often on the school’s website and should tell you the kind of complaints the school deals with.

If you are not satisfied with the outcome of your formal complaint, you may then be able to make a complaint to:

• Torbay Council about an educational setting maintained by us
• the Department for Education/schools complaint unit
• the Education Funding Agency (EFA) about an academy or a sixth form college
• the Skills funding agency about a further education college
• the Secretary of state about an independent school 
• Ofsted about how a school, academy or a sixth form college is being run