It is important to keep a written record of all contacts with the school, the local authority or health, particularly if you may be moving on to a formal complaint. These might be:

• incidents affecting your child
• phone calls or meetings
• copies of letters.

If your complaint relates to something that had a significant effect on your child, see if there is anyone who can write a statement about this. That might be another professional such as a teacher, doctor, health visitor or youth leader or perhaps a family friend who knows the child well.

You may also wish to ask for disclosure of your child’s educational records under the Education (Pupil Information) (England) Regulations 2000 and the Data Protection Act 1998. These records should be made available within 15 school days. Please note although you may be able to view these records free of charge, the school can charge a fee (maximum of £50) for photocopying in order to provide you with a copy.