You said:

“We want people to be fair and not always think we are in the wrong”

Our pledge to you

We will treat you and your family with respect.

How we will do this

• We will explain how decisions are made and give you an opportunity to ask questions about decisions that are taken.
• We will put you in control of the support that you wish to receive.
• We will seek to find ways forward together and, if things go wrong, we will apologise and work with you to mend any harm caused.
• We will be consistent in our decision-making.
• We will try to maintain workers, so that you can build a relationship with people.
• We will ensure we respond in the timeframe agreed.
• We will answer your questions, even if the answer may not be what you would wish to hear.