You said:

“We want to feel like the people around us are supportive”

Our pledge to you

We will listen carefully and ensure that we build a plan of support around your aspirations, hopes and goals.

How we will do this

• We will not underestimate you.
• We will take time to prepare and get to know you and your family as well as possible before trying to help.
• We will listen carefully and ensure that your views are heard and understood.
• We will listen to you to ensure that we understand how you would like to be supported and build your support plans on your aspirations, hopes and goals.
• We will take time to explain what support can be provided.
• We will ensure that we make any reasonable adjustments (small changes) to services you might need, to help you to achieve.
• We will use language that shows we care.
• We will ensure that written and spoken communication is accurate and in the format you prefer.