Our Pledge and Co-production Charter

Our Pledge to our children and young people

We will tell you the truth, we will listen and work with you to plan and explain what is possible and why things may need to change or happen.

We will listen carefully and ensure that we build a plan of support around your aspirations, hopes and goals.

We will treat you as the expert, build our professional knowledge of your needs and what is available to help you. 

We will treat you and your family with respect.

We will listen carefully and ask you how you want to receive your support. 

We will take time to find out lots about you, we will celebrate with you when things go well and help you when things are difficult.

Charter for Co-production

Care and ownership

Partners will:

• Set out a clear plan and expectations from the start
• Encourage ownership and equal power to influence and have an equal voice for all in shaping ideas and action
• Be accountable and do what is promised

Communicate and listen

Partners will:

• Listen with care
• Respond with sensitivity, being open and transparent
• Share information in ways that includes and is understood by all
• Actively seek feedback and act upon

Value and include

Partners will:

• Recognise and value the differences in every individual and family
• Base our plans and proposals on lived expertise
• Treat everyone with respect and consistently address barriers for inclusion
• Partners may be silent but must still be valued

Trust

Partners will:

• Create and protect safe spaces so children and young people can share their views and ideas
• Ensure everybody has the opportunity to express their views and be heard
• Ensure everyone’s contribution is equally valued

Our Charter for Co-production

Who are the Partners?

We are families, carers, children and young people and people who work with them.

In designing our Charter for Co-production, local people of Torbay were asked what was important to them. Consideration was also given to the Four Cornerstones of Co-production (Genuine Partnership 2019).

In line with the wider Torbay SEND strategy, the charter underpins our commitment to working together so that every child and young person has the very best opportunities now and in the future.

This is only a start of a journey, and everyone has a part to play in influencing, implementing and embedding Co-production.

Building Trust will be a first step and ‘We will do what we say we are going to do’.

Privacy, confidentiality and choice is respected in Co-production.

August 2022