Children, families, and adults have told us that the way we write can sometimes feel shaming, blaming, and hurtful, creating barriers to accessing support. Help us create a movement that makes our communication clear, compassionate, and shame sensitive. This initiative aims to build positive relationships and a trauma-informed approach in our services.

We are delighted to invite you to an engagement event focused on implementing the Language that Cares approach across Torbay. This initiative aims to transform the way we communicate within our services, ensuring that our language is clear, compassionate, shame-sensitive, and non-judgemental. Our goal is to make it easier for everyone to understand and build positive relationships, reflecting a more restorative and trauma-informed approach to the care and support we provide to both children and families, as well as adults living in Torbay.

Event Details:

• Date: Friday 27th June 2025

• Time: 09:30 – 12:30

• Venue: TLH Victoria Hotel, Belgrave Road, Torquay TQ2 5HL

Target Audience: Parents, carers and young people

If you would like to attend in your professional role, please go to:  Practitioner Booking

Background: The Language that Cares initiative is designed to transform the way we communicate within our services. This initiative is part of our broader effort to become more trauma-informed and relational in our practice, ensuring that our communication is not only effective but also compassionate and respectful. 

Key Points for Reflection: 

• Introduction to Language that Cares: Understanding the principles of person-centred, participatory, language-aware, purposeful, clear, analytical, and strength-based communication. 

• Training and Implementation: How we can train staff, share learning, and implement these principles in our daily work. 

• Collaborative Discussion: Sharing ideas and strategies for effective communication within our community. 

• Exploring a Campaign: Discussing the potential of making this a campaign to build momentum locally. 

• Q&A Session: Addressing any questions or concerns. 

Hosted by Children’s Services, we will share the journey we have started on with the Language that Cares initiative. We want to come together to explore how we could create a language that cares approach across organisations delivering services in Torbay. We aim to co-design and co-create this together, building a uniformed approach to being more thoughtful in the ways we communicate. 

Take Action: 

Join the Conversation: We are looking for change makers who are passionate about transforming communication and building positive relationships. 

• Whether you are a practitioner, leader, educator, researcher, advocate, policy maker, healthcare professional, social worker, community leader, volunteer, criminal justice professional, a parent, young person or simply interested in relational practice, your participation is crucial in helping us create a supportive and understanding environment for everyone we help and support. 

Cream teas will be served. 

We look forward to your valuable insights and contributions. 

If you are attending with a lived experience perspective and require support to participate, please contact rebecca.rushton@torbay.gov.uk to discuss your needs. This support is intended for individuals attending in a non-professional capacity.

We are also happy to reimburse travel expenses etc to support with attendance.